Jurisdiction Policy

This policy is designed to allow international account applications from non-restricted jurisdictions while preserving local-law, licensing, sanctions and product-availability controls.

South Africa is the initial fully active fiat market. Residents of non-restricted countries may apply for an account where SYENU has enabled international onboarding; approval is subject to KYC/AML and local-law eligibility. Kenya/KES is planned but not represented as active until officially launched.

As of September 2026, SYENU does not accept residents of, or permit use of the Services from, the following countries or territories/regions. This is a SYENU risk and eligibility policy and may be updated as legal and regulatory conditions change:

For Ukraine, SYENU may apply restrictions to the whole jurisdiction or to specific sanctioned/occupied/non-government-controlled areas depending on sanctions, banking, security and operational conditions at the time. The Platform’s current onboarding controls and official notices prevail.

• Any person or entity subject to applicable sanctions, asset-freeze or terrorism-related restrictions.
• Any person acting for, on behalf of, or for the benefit of a prohibited or sanctioned person.
• Any person using false identity, residence, nationality or location data to evade restrictions.
• Any person whose onboarding or continued use would cause SYENU to breach applicable law, court/regulatory orders or binding sanctions.

If your country is not listed as Restricted, you may apply for an account where SYENU has enabled international onboarding. This does not guarantee approval or that every Service will be available. SYENU may limit or deny a Service where local licensing, financial-promotion, banking, sanctions, tax, consumer-protection, Travel Rule, data-protection or other rules require it.

International users may therefore be able to use supported crypto deposit, withdrawal and spot-trading functions even where local fiat funding is unavailable. ZAR is the only fiat currency represented as supported at launch.

SYENU takes FATF statements into account. Jurisdictions subject to a FATF call for countermeasures, comprehensive sanctions or equivalent severe restrictions may be prohibited. Jurisdictions under FATF increased monitoring (“Grey List”) are not automatically prohibited solely because of that status. Customers from those jurisdictions may be subject to enhanced due diligence, source-of-funds checks, lower limits or enhanced ongoing monitoring.

Kenya is a planned expansion market. Kenyan residents may be subject to separate onboarding availability and local regulatory conditions. KES deposits, KES withdrawals and Kenya-specific exchange services are not represented as active until SYENU issues an official launch notice. Kenya is not treated as prohibited solely because of FATF increased-monitoring status.

Eligibility may depend on residence, nationality, tax residence, physical location, documentation, banking access and other factors. Citizenship in a supported country does not override a residence-based restriction. Travel into a Restricted Jurisdiction may cause temporary access or transaction restrictions.

Use of a VPN or proxy is not automatically prohibited. SYENU may nevertheless review or restrict an account where such tools appear to conceal a prohibited location, evade jurisdiction controls, compromise account security or interfere with compliance checks.

SYENU may add, remove or modify country restrictions without waiting for a scheduled policy review where sanctions, laws, licensing, banking, payment, cybersecurity, fraud, tax-reporting, Travel Rule or risk conditions change. Where reasonably practicable, material changes affecting existing customers will be communicated.

Customers must promptly update country of residence, tax residence and other material information. Moving to a Restricted Jurisdiction may result in limitations, re-verification or closure.

Questions about country availability may be sent to h1ihe1ir2l1jl1jbot81@1js1k5y1fz6e1gn1gju1gt5.1hc1hdo1hn4m. Customers should rely on the current version published by SYENU and the eligibility shown during onboarding.