Welcome to
Syenu Help Center
Self-Service
Reset two-factor authentication
Recover access when you have lost your authenticator device.
Unlock a restricted account
Review why a withdrawal or login restriction was applied.
Complete identity verification
Finish KYC to lift deposit and withdrawal limits.
Download transaction data
Export your deposit, withdrawal and trade history.
Track a pending deposit
Check network confirmations for an incoming transfer.
Cancel or trace a withdrawal
Look up a transaction hash or recall an unprocessed request.